PAYMENT / REFUND / GENERAL POLICY (Updated on 11 June 2024)

Om Vedic Heritage Centre Pte.Ltd. has an exchange and refund policy as stipulated below:

• Packages are transferable to another client of the same package or upgraded service of higher value; transfer or upgrade request is made by sending an email request to the company, for such transfer or upgrade.
• Packages are exchangeable within the same or of a higher value package i.e. foot message to body massage, changes to a lower value package will not attract any refund of the difference in pricing.
• The centre’s refund policy on prepaid packages AFTER cooling-off period is non-refundable. All discounts, promotional or complimentary sessions or package offers are not included in refunds.
• For pre-paid packages partially or not consumed within 5 working days the redeemed treatment of the package is strictly non-refundable after cooling off period. For the balance unused amount the client will be allowed to exchange it with another package subject to approval by the ayurvedic consultant or transfer remaining package/sessions to a friend or relative before expiry of package.
• Clients have the flexibility to add any other services to their current packages and promotions (subject to timing and availability) and will be charged according to the price list available over the counter.
• Products once sold are not returnable and refundable after the cooling-off period. Product exchangeis applicable within 5 days from date of sale and only if the product is intact and deemed in good condition with the discretion of the management as final.
• In the event of cancellation within 10 hours of scheduled appointment which is part of the pre-paid package, a 20% cancellation charge will be imposed. In the event of “no-show” for more than 3 times of booking an appointment, a 50% cancellation charge will also be imposed. The cancellation fee will be deducted from the paid-up sum.
• For Exchange, Transfer or Refund requests, a completed request form is to be emailed to omvedicheritage@gmail.com or passed to the receptionist at the centre. Clients will be notified immediately or within 24 hours (latest) of the outcome of request.
• For packages being transferred to another client, client will be informed prior to the transfer that the transfer packages will retain its original expiry date and insurance policy.

The policy shall be reviewed annually by the management.

CONFIDENTIALITY POLICY

This establishment is committed to maintaining the confidentiality of customer data. Customer’s particulars and information are for internal records used to assess the quality of care and will not be passed on to a third party. Your privacy is assured.