{"id":279,"date":"2020-05-05T09:04:22","date_gmt":"2020-05-05T09:04:22","guid":{"rendered":"https:\/\/omvedicheritage.com.sg\/wp\/?page_id=279"},"modified":"2024-06-11T02:57:00","modified_gmt":"2024-06-11T10:57:00","slug":"our-policies","status":"publish","type":"page","link":"https:\/\/omvedicheritage.com.sg\/ayurveda\/our-policies\/","title":{"rendered":"Our Policies"},"content":{"rendered":"\n<p>PAYMENT \/ REFUND \/ GENERAL POLICY (<em>Updated on 11 June 2024)<\/em><\/p>\n\n\n\n<p>Om Vedic Heritage Centre Pte.Ltd. has an exchange and refund policy as stipulated below:<\/p>\n\n\n\n<ul class=\"wp-block-list\" type=\"a\">\n<li>Packages are transferable to another client of the same package or upgraded service of higher value; transfer or upgrade request is made by sending an email request to the company, for such transfer or upgrade.<\/li>\n\n\n\n<li><span style=\"color: initial;\">Packages are exchangeable within the same or of a higher value package i.e. foot message to body massage, changes to a lower value package will not attract any refund of the difference in pricing.<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">The centre\u2019s refund policy on prepaid packages AFTER cooling-off period is non-refundable. <\/span><strong style=\"color: initial;\">All discounts, promotional or complimentary sessions or package offers are not included in refunds.<\/strong><\/li>\n\n\n\n<li><span style=\"color: initial;\">For pre-paid packages partially or not consumed within 5 working days the redeemed treatment of the package is strictly non-refundable after cooling off period. For the balance unused amount the client will be allowed to exchange it with another package subject to approval by the ayurvedic consultant or transfer remaining package\/sessions to a friend or relative before expiry of package.<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">Clients have the flexibility to add any other services to their current packages and promotions (subject to timing and availability) and will be charged according to the price list available over the counter.<\/span><\/li>\n\n\n\n<li><strong style=\"color: initial;\">Products once sold are not returnable and refundable after the cooling-off period<\/strong><span style=\"color: initial;\">. Product exchangeis applicable within 5 days from date of sale and only if the product is intact and deemed in good condition with the discretion of the management as final.<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">In the event of cancellation within 10 hours of scheduled appointment which is <\/span><strong style=\"color: initial;\">part of the pre-paid package,<\/strong><span style=\"color: initial;\"> a 20% cancellation charge will be imposed. In the event of \u201cno-show\u201d for more than 3 times of booking an appointment, a 50% cancellation charge will also be imposed. The cancellation fee will be deducted from the paid-up sum.<\/span><\/li>\n\n\n\n<li>For Exchange, Transfer or Refund requests, a completed request form is to be emailed to <strong>omvedicheritage@gmail.com<\/strong> or passed to the receptionist at the centre. Clients will be notified immediately or within 24 hours (latest) of the outcome of request.<\/li>\n\n\n\n<li>For packages being transferred to another client, client will be informed prior to the transfer that the transfer packages will retain its original expiry date and insurance policy.<\/li>\n<\/ul>\n\n\n\n<p><em>The policy shall be reviewed annually by the management.<\/em><\/p>\n\n\n\n<p><strong>CONFIDENTIALITY POLICY<\/strong><\/p>\n\n\n\n<p>This establishment is committed to maintaining the confidentiality of customer data. Customer\u2019s particulars and information are for internal records used to assess the quality of care and will not be passed on to a third party. Your privacy is assured.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PAYMENT \/ REFUND \/ GENERAL POLICY (Updated on 11 June 2024) Om Vedic Heritage Centre Pte.Ltd. has an exchange and refund policy as stipulated below: The policy shall be reviewed annually by the management. CONFIDENTIALITY POLICY This establishment is committed to maintaining the confidentiality of customer data. Customer\u2019s particulars and information are for internal records<\/p>\n<p class=\"more-link\"><a href=\"https:\/\/omvedicheritage.com.sg\/ayurveda\/our-policies\/\" class=\"themebutton\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-279","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our Policies - Om Ayurveda<\/title>\n<meta name=\"description\" content=\"Ayurveda offers effective and natural treatments, such as oil massages, for conditions like psoriasis.eczema. Discover the benefits of Ayurveda for managing psoriasis and eczema. Explore natural remedies and holistic approaches to improve your skin health. Learn more about Ayurvedic treatments and how they can help improve your health and wellbeing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/omvedicheritage.com.sg\/ayurveda\/our-policies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our Policies - Om Ayurveda\" \/>\n<meta property=\"og:description\" content=\"Ayurveda offers effective and natural treatments, such as oil massages, for conditions like psoriasis.eczema. Discover the benefits of Ayurveda for managing psoriasis and eczema. Explore natural remedies and holistic approaches to improve your skin health. 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